Last Updated: 07-08-2024
At Bonjour Stranger, we strive to provide the best possible service to our users. We understand that issues can arise and are committed to resolving them promptly. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.
1. Introduction Our goal is to ensure that you have a seamless experience on Bonjour Stranger. If you encounter any issues with our service, including problems with premium features such as the gender filter, please contact our support team, and we will work to resolve the issue.
2. Eligibility for Refunds You may be eligible for a refund under the following circumstances:
- Technical Issues: If you experience technical issues that prevent you from using our service or specific features (e.g., gender filter not working) and our support team is unable to resolve the issue within a reasonable timeframe.
- Billing Errors: If you are mistakenly charged after canceling your subscription or charged an incorrect amount.
- Service Not as Described: If the service you received does not match the description provided at the time of purchase and you are facing the same issue even after contacting support.
3. Non-Refundable Situations Refunds are not available under the following circumstances:
- Change of Mind: If you decide that you no longer want to use the service after purchasing a subscription.
- Violation of Terms of Service: If your account is terminated due to a violation of our Terms of Service.
- Services Already Rendered: If you have already used the service or features in question for a significant portion of the subscription period.
4. Process for Requesting a Refund To request a refund, please follow these steps:
- Contact Support: Reach out to our support team at [email protected] with your account details and a description of the issue.
- Provide Documentation: If applicable, provide any supporting documentation or screenshots that illustrate the issue.
- Review: Our support team will review your request and may contact you for additional information.
- Resolution: We will work to resolve the issue within a reasonable timeframe. If the issue cannot be resolved, we will process your refund.
5. Timing of Refunds Refunds are typically processed within [X] business days of approving the request. The refunded amount will be credited back to the original payment method used at the time of purchase.
6. Partial Refunds In some cases, a partial refund may be granted. This will be determined based on the extent of the service used and the nature of the issue.
7. Contact Information If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:
Email: [email protected]
Effective Date: 07-08-2024